Ordering from us is simple and safe.
Just browse through our online catalog where you will find details on each
item with its price. All prices on our web site are in US dollars. To add
an item to your shopping cart, simply click on the shopping basket beside each product.
You will then see the contents of your
shopping cart, including the item you have just added. You can change the
quantity of the items you have ordered or remove an item from your shopping cart
(by changing the quantity to zero). You can then return to continue your
shopping or proceed to the payments area. If you continue shopping then when you
are ready to check out or if you want to review your cart contents, click on the CHECKOUT link (top right).
Check your order and if you are satisfied, follow the
instructions to enter your details and shipping information. You may choose to
pay by credit card or by postal/money order in US dollars, paypal or by
check in the mail, select
the option you want when asked. If you pay by credit card you will be
transferred to our secure server to enter your card information. Only use the credit card on file option if you have specifically asked us to keep a record of your card details. We do not keep store card details unless requested.
processed using industry-standard SSL encryption. All credit card numbers are
encrypted (scrambled) while they are transmitted across the Internet and when
they are stored on disk for processing. Click on the THAWTE logo on the
left navigation bar to
verify our SSL provider.
If you prefer to pay by check, you can still
order online. When you are asked for method of payment select "check".
Submit your order and post the check to the address shown below. Your order will
be shipped the day we clear the check. If we do not receive a check within 10
business days of the order date, we may cancel the order. Checks should be made
out to 'ABC Stitch Therapy'. Sorry - only personal checks drawn on US bank
accounts accepted, but if you are overseas or if you don't want to wait for the
check to clear you can send postal/money orders or bank checks instead.
We also accept Paypal. If you choose this
option you will be required to make payment immediately. If you choose to pay by credit card instead then your card will be charged at the time the order is shipped.
An automatic email confirmation, along with an
order number, will be sent to you upon processing of your order provided you
have entered a valid email address (please carefully check your email, otherwise
we may not be able to contact you). You may inquire about your order's status at
any time using our contact form. We receive hundreds of emails each day, please allow at least 48 hours for a reply, although in many cases it will be sooner.
Whilst we endeavor to as many items as possible listed at this site, it is
impossible to have every item on hand - sometimes items are out of stock and
will need to be ordered in, and some kits are only requested from our suppliers
only after your order has been placed (special order). We place orders with our
suppliers everyday, our chart orders arrive from our supplier every 2 or 3 days
and any delays in shipping your order will be kept to a minimum.
We keep a large number of kits in stock but most kits ordered are ordered as
they are requested and arrive in our store usually within a week of our ordering
them. Kits from Anchor, Lanarte, Eva Rosenstand, Thea Gouverner, Beth Russell
and Heritage are all imported, some ship very quick as our suppliers or
ourselves may have them in stock but the majority of them take a little longer
as we wait for them to come in. Your patience is appreciated during this wait.
Generally we do not charge your credit card until the items ship however we
do reserve the right to charge up to 50% of the order total in the case of
larger orders and special ordered kits. Often we will partially ship an order
(where the backordered item will hold the order up for a longer time than both
we and our customer would prefer). In some of these cases we will charge the
card for the total amount - leaving the customer with a credit which will be
used when the backordered item comes in.
While we make every attempt to ensure all the
prices on this site are correct, in the rare event of a pricing error, we
reserve the right to not complete the order in such an event.
Orders by Fax, Telephone or Mail
If you do not like the idea of ordering
online, feel free to order by phone, regular mail or fax to get your
order to us. All the phone numbers and addresses are listed at the bottom of
If you have a printer, you can fill in all the ordering information online,
except the credit card information, and print or save a copy to be used for fax or regular mail.
- ABC Stitch Therapy
16712 Champion Forest Drive
- (281) 205-7509
- Postal address
- 16712 Champion Forest Drive, Spring, TX 77379, USA
- please use our contact form.